Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
All crystal sales are final, clothing must have original tags attached (must not be washed), and other products such as card decks must have an unbroken seal. Jewelry can only be returned with the original tags and no evidence of wear. Spirit + Soul LLC reserves the right to refuse any refunds or exchanges. Once an item of merchandise is delivered to or received by you, you can return that item within 14 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging with purchase tags still attached. Our return policy does not apply to the following goods: [crystals, discounted or sale items, gift cards, opened products, washed/used clothing, personalized items, perishable goods such as food, flowers, newspapers or magazines, certain apparel, hazardous materials, or flammable liquids or gases]. These items are not eligible for return, refund or exchange.
FOR THE HOLIDAY SEASON ONLY: Purchases made between 11/24/23-12/24/23 will have an extended exchange or store credit policy through January 15, 2024. No exchanges or store credit will be issued after January 15, 2024. Cash refunds can only be received during the initial 14 day from purchase period.
To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit or another remedy that we determine in good faith is appropriate in the circumstances. WE DO NOT OFFER CASH OR BACK TO CARD REFUNDS.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.